FAQ - Heart and Imaging

How do I make an appointment?
To make an appointment, please call us toll free at (888) 558-2713, and referring physicians can fax their request to (909) 835-1229. In an event of an emergency, call 911.

For more information, email the Heart and Imaging Center or specialty clinic below. A member from our medical staff will respond to you via email shortly.

When is the Heart and Imaging Center open for clinic visits and testing?
Normal hours of operation extend from 8:00 a.m. to 4:30 p.m. Monday Thursday and 8:00 a.m. to 2:00 p.m. on Friday. MRI scheduling is also available from 7:00 a.m. to 7:00 p.m. Monday Friday. The Heart and Imaging Center is closed on the following holidays:

  • New Year's Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the day after
  • Christmas Day

What are the directions to the Heart and Imaging Center?

From Palm Springs
1. Head north on CA-111 N
2. Take the ramp onto I-10 W
3. Take the exit onto I-215 S toward Riverside
4. Exit onto S Mt Vernon Ave toward Washington St
5. Turn left at E Washington St
6. Turn left at RV Center Drive
Destination is on the right side

From Los Angeles
1. Head east on I-10 E/San Bernardino Fwy
2. Take the Mt Vernon Ave exit
3. Turn left at S Mt Vernon Ave
4. Sharp right at E Washington St
5. Turn left at RV Center Drive
Destination is on the right side

From Riverside
1. Take the ramp onto CA-91 E
2. Continue on I-215 N
3. Take the Mt Vernon Ave exit toward Washington St
4. Turn left at S Mt Vernon Ave
5. Turn left at E Washington St
6. Turn left at RV Center Drive
Destination is on the right side

From San Bernardino
1. Turn left to merge onto I-215 S toward Riverside
2. Exit onto S Mt Vernon Ave toward Washington St
3. Turn left at E Washington St
4. Turn left at RV Center Drive
Destination is on the right side

What do I need to bring with me to the clinic visit?

  • Current medication in the original bottles or a medication list (including herbal and over the counter products) that provides the name of the medication, dosage and frequency of use
  • Listing of allergies and type of reaction
  • Listing of past surgeries
  • Completed Heart and Imaging Center New Patient Questionnaire ( obtained online)
  • An adult who can provide the patient's medical information (if the patient is unable to provide)
  • Insurance cards, driver's license and co-payment
  • Any additional papers and orders from the physician's offices
  • Recent test reports, including the name of the physician or facility that performed the test (i.e. blood work, EKG, chest x-ray) if you've been tested within the past 20 days

What should I do if I have an emergency?
Patients who require urgent or emergent care are referred to the Emergency Department of Loma Linda University Medical Center by their attending or on-call physician. Telephone consultation is available 24 hours a day, 7 days a week.

Can my family be with me when I see the physician?
Patients may have family or friends present on-site during center visits. Patients along with their families must respect the privacy of everyone at the center.

Can patients with medical devices such as pacemakers and implanted cardioverter defibrillators undergo cardiovascular magnetic resonance imaging (CMRI)?
CMRI is not routinely used for patients with medical devices like pacemakers and implanted cardioverter defibrillators. Using powerful magnetic and radio wave fields, CMRI can damage the devices and potentially pose health risks to the patient. Once the risks and benefits are carefully taken into consideration, however, CMRI may be performed if the imaging study is critical to preserving a patient's health.

Is the 3Tesla magnetic resonance imaging (3T MRI) capable of detecting a blockage?
The 3T MRI can find blockage in the coronary arteries only sometimes. 3T MRI may also routinely detect the formation of blockages found in the larger blood vessels including the renal (kidney), brain and leg arteries. For conducting a stress perfusion study, a CMRI is performed to ensure reliability while uncovering information with regard to the adequacy of blood supply to the heart muscle.

Is cardiac spectroscopy experimental?
According to numerous studies, the P31 spectroscopy with MRI can detect blood supply abnormalities to the heart muscle especially in women who have microvascular dysfunction, or chest pain with normal coronary arteries. To-date, this procedure may still be considered research.

Can a MRI replace the CAT scan (CT scan)?
3T MRI is capable of portraying coronary arteries, but not as clear as CT scanning. Through large doses of x-ray and contrast agents, cardiac CT scanning can portray coronary arteries. There is concern though that excessive exposure to high doses of x-ray and contrast agents can lead to higher cancer risk and kidney problems.

How long does the imaging procedure last?
An imaging procedure typically takes less than one hour to complete.

When can I expect the results of my tests?
Test results are provided back to the referring physician.

What is a provider-based clinic? Medicare considers the Heart and Imaging Center a provider-based clinic. This means that the department or clinic is part of Loma Linda University Medical Center (LLUMC) and not a private physician office. As such, you will receive separate bills from LLUMC and your treating physician(s), resulting in an incurring coinsurance amount from all parties.

Since your services will now be provided at LLUMC's Heart and Imaging Center, you will receive two distinctly different bills and descriptions of services.

  1. Professional Services: This bill will be sent from faculty, physicians, and surgeons from LLUSM Cardiology with your physician's name clearly marked on the form. In addition, your insurance company will directly provide you a corresponding explanation of benefits. The bill for professional services only reflects the charges for services that were submitted to your insurance plan by your physician provider.
  2. Facility / Technical Services: This bill will be sent from Loma Linda University Medical Center and reflects the charges for all non-physician resources provided to you including echocardiography, stress test, cardiac MRI, etc. Sometimes lab tests are also included in this bill in which you will receive a separate bill from the lab depending on your insurance coverage.

Who do I call if I have a billing question?
If you need assistance understanding the advantages of receiving your medical care at LLUMC's Heart and Imaging Center, please call our Patient Service Representatives at (909) 835-1200. For specific details on your medical benefits, contact your insurance company or employer's benefit department directly. For questions on your bill, call (909) 558-4000 ext. 44440. If you have questions regarding your medical treatment, then please contact your physician directly.

As the patient, you have the right to be well informed with regard to the coverage and limitations of your health insurance plan. If you need a physician referral, please make sure you speak with your primary care physician to understand the number of visits a single referral covers, the date when a referral needs to be renewed and the type of services being covered. Depending on the insurance provider, you may be required to get one referral for a physician visit as well as a separate referral for facility / technical services such as echocardiogram, stress test and cardiac MRI.

What insurances are accepted?
The Heart and Imaging Center accepts most insurance. Please call (888) 558-2713 for details.

The Heart and Imaging Center welcomes your feedback! We will make every effort to provide you with the best medical care and patient experience possible.