Billing & Insurance

Your hospital bill

The bill you receive from the Medical Center is a statement of all hospital services you received while in our facility. Your physician's fees will be billed separately by the physician's billing office.

Insurances accepted and general insurance questions

Loma Linda University Medical Center has contracts with many insurance companies, and accepts most state and federal funding including Medicare and Medi-Cal. If you have questions about specific health insurance programs or coverage issues relating to your hospital stay, please contact a patient service representative. Call (909) 771-2402 Monday through Friday from 9:00 a.m. to 3:00 p.m. (excluding weekends and holidays).

Insurance billing

If you have questions regarding insurance billing or patient balances, contact a representative in the hospital billing department at (909) 558-4000, extension 44440. Please have your account number or medical record number available.


Financial Assistance

To help meet the needs of its patients Loma Linda University Health is committed to providing access to financial programs when patients are uninsured or underinsured and may need help in paying their hospital bill. For detailed information on financial assistance policies, how to apply or to receive answers to your questions, please contact your care provider directly. Ask for the billing department to get more information about your unique care needs.

Medical Staff Roster

Unless otherwise indicated, the Loma Linda University Health (LLUH) Charity Care/Discount Payment Policy only applies to services provided by a LLUH hospital.  Any services provided by other entities participating in your care are not covered by this Policy.  This includes physicians, ambulance companies or other providers that bill separately for their services.