FAQ - Behavioral Health Institute

General Information  |  Appointments  |  Insurance

General Information

What is behavioral health?

Behavioral health refers to the relationship between human behavior and the health and well-being of the whole person. In general practice, behavioral health often refers to the fields of practice that deal with mental health and addiction. Professionals included in this broad field are psychiatrists, clinical psychologists, clinical social workers, psychiatric nurses, marriage and family therapists, licensed professional clinical counselors, and a variety of other health counselors and therapists.

What professions contribute at the BHI?

Psychiatrists, psychologists, clinical social workers, marriage and family therapists, professional clinical counselors, child life specialists, and family life educators routinely interact within the BHI.

My family member does not think that he/she has a problem. How can I get them into counseling?

The choice to go to counseling is up to each individual. You cannot force a person to seek help for a problem. If you are in a situation where your spouse or a family member will not go, you may still benefit from receiving individual counseling. The changes you make will influence the whole relationship. This will also indicate that you are serious about receiving help.

How can I help support the Behavioral Health Institute?

As a non-profit entity, we are grateful for the support of the community we serve. For more information about giving to the Loma Linda University Behavioral Health Institute, please contact the Office of Philanthropy at (909) 558-3555.


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Do you take walk-ins?

At this time, we do not typically accept walk-ins but we are sensitive to emergent needs. We recommend that you contact the intake office at (909) 558-9500 to schedule an appointment.

How long is a typical session?

Typical sessions are held in one-hour blocks of time with 50 minutes spent with a provider.

How often will I be seen?

It depends on what you and your provider determine. Typically, people are seen on a weekly basis, although it is possible to be seen more or less frequently as necessary.

Will the session be recorded?

Yes, your session may be recorded. Because the clinics are primarily academic, sessions may be recorded for quality assessment and training purposes.

Are my visits confidential?

The BHI follows all confidentiality regulations and takes your privacy seriously. What you discuss with your therapist and that you are in therapy will remain confidential except for these specific instances: 1) A client reveals homicidal or suicidal intentions. The counselor is bound by law to report this as it is a danger to the client or other’s lives. 2) A client reveals abuse of a child or vulnerable adult (elderly or disabled). The therapist is required to report the abuse to the Department of Social Services. 3) A court orders the release of a therapist’s records or orders a therapist to testify.

Are you open on Saturday or Sunday?

No, the BHI is currently closed on weekends.

Can I make an appointment for someone else?

It is an individual’s choice to seek counseling. If we receive consent from the client who is going to be scheduled, then it is possible for someone else to schedule his or her appointment. Without the client’s consent, an appointment will not be scheduled.


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Will I be able to use my insurance?

Accepted insurance varies based on the recommended service or care. To clarify whether your insurance is accepted for a recommended service, please call (909) 558-9500. For LLU employees, many of the licensed and student providers at the BHI are able to accept Risk Management.

How are fees set?

Session fees are set on a sliding scale based on income level

What happens if I do not have insurance coverage?

If you do not have insurance, cash fees will be charged based on the sliding scale.