Appointments - Orthopedics

To schedule an appointment, contact the Department of Orthopedic Surgery at 909-558-2808.

Required for all appointments:

  • Insurance information
  • For all HMO insurances, please have authorization from your primary care or referring physician in place before calling.

Insurance and Payment

Please be ready to share your insurance information at the time of your initial call.  We will attempt to verify your insurance eligibility, authorization requirements for your specific services and determine your financial liability for the services prior to your check-in.

Your co-pay, deductible, co-insurance and/or self-pay discounted rate are due at the time of service.  Payments can be made by cash, credit cards (Visa and Mastercard only), personal check, EFT (Electronic Funds Transfer).  Your insurance coverage is a contract between you and your insurance company.  Benefits will vary depending upon the type of insurance policy you carry.

If your insurance does not cover the entire cost of your care, you will have to pay the remainder at the time services are rendered. Alternatively you can work out payment arrangements with a financial counselor.

Insurances that we accept, if you have questions about your insurance, please do not hesitate to contact us:

  • Most PPOs, please verify in your preferred provider listing
  • Medicare/Medi-Cal
  • Most HMO insurances with physician authorization

Check-in for Orthopedic Clinic

On the day of your appointiment, please bring insurance card, identification, co-payments, deductables, and any tests requested.

For the convenience of our pediatric patients, we requests that parents/guardians not bring other children to the appointment as this may interfere with their care.

Surgery Admission

You may be admitted to LLUMC for either outpatient or inpatient therapy or procedure.

Check-In for Surgery

At the time of surgery, you need to check in at the Patient Check-In Office, which is open 5:30 a.m. to 5:00 p.m, Monday through Friday. The office is closed on the weekends. For more information please call: (909) 558-6625.

Once you arrive at the Patient Check-In office, a customer service representative will guide you through the check in process. The representative will confirm your address, telephone number, place of employment and insurance information.  You will also be asked to review and sign forms required by State and Federal Regulations. If you would like to expedite the check-in process you can download, print and complete the forms, then bring them to your appointment.

To expedite the process, please bring the following with you:

  • Photo identification
  • Referral/authorization
  • Insurance cards
  • Co-pay
  • Completed hospital registration forms
  • Medical history and records (e.g., x-rays, MRIs, CT scans)

Pre-Certification and Insurance Verification

If your insurance requires a pre-certification, we will attempt to obtain all required clinical information from your physician to confirm the authorization is obtained prior to your arrival for services.  If we are unable to obtain a pre-certification, we may need to cancel or reschedule your services.

The pre-registration and insurance verification department is open Monday through Friday from 5:30 a.m. to 5:00 p.m.  If you have questions about your insurance benefits and authorization requirements prior to your hospital services, call (909) 558-4000, ext. 14162.


Loma Linda is a Medicare/Medi-Cal provider.  Medicare and MediCal patients must present their current cards at the time of service.  Medicare patients should pay their deductible at the time of admission.  If the deductible is not paid, supplemental insurance eligibility must be verified.  Medicare patients should be prepared to pay inpatient deductibles at the time of admission.

Medicare patients: If you are scheduled for an outpatient service, please note that we are required by Medicare to check your ordering physician’s diagnosis information with the specific test or procedure they have ordered. In some cases Medicare will not pay for a service because they feel that the diagnosis does not support the need for the test or service requested.

Financial Counseling Services

The Financial Assistance office is here to help un-insured and under-insured individuals.  We will complete a screening to help identify a patient’s linkage to one of the County or State Programs including (but not limited to) Medi-Cal, MIA, CMSP, cash discounts and possible charitable discounts.  

Our financial counselors will help you complete the applications, schedule appointments for you with a County Eligibility Worker and follow up with you to return all required documentation. We also assist you in following up with outside Eligibility Workers if you already have a pending case.  Our financial counseling service also completes MIA applications for San Bernardino County where applicable.  We also assist in setting up payment arrangements on cash discounted and/or charity discount payments.

Registration Forms: